Title: Branch Manager
Status: Exempt

General Summary

Role of the Branch Operations Manager is to ensure customer needs and expectations are exceeded by coordinating inventory, sales, inside support, technical assistance and the delivery of product to our customers. As the leader of branch personnel and all daily operations, the Manager should provide and environment of cohesion and productivity through excellent communication with all levels of internal and external staff as well as our customers, vendors and suppliers. Full P&L responsibility for the business unit.

Principal Duties and Responsibilities

  1. Ability to complete/coordinate inventory control activities including cycle counts, report analysis (RARR, Obsolete, etc), purchasing and accurate receiving of product.
  2. Maintain customer relationship through customer visits, in-coming phone calls and walk ins.
  3. Develop and train inside staff to provide top-level customer service.
  4. Work closely with corporate staff in the areas of inventory control, collections and payables.
  5. Partners with Territory Manager to conduct dealer visits and proactively enhance customer relations where needed.
  6. Residential & Commercial sales support through; order processing- order entry, PO generation, job quotes and job tracking.


Knowledge, Skills and Abilities Required

  1. Excellent customer service skills.
  2. Thorough knowledge and understanding of HVAC terminology and related products. York product knowledge preferred.
  3. Strong problem-solving and analysis skills.
  4. Ability to provide direction and coaching to others.
  5. Ability to interface with multiple customer base - dealers and consumer - for resolving problems
  6. Ability to meet deadlines and work in a fast paced environment.


Working Conditions

  1. Office environment using office related computer equipment. Occasional work off-site visiting with dealers.
  2. Frequently required to stand, walk and sit, bend, kneel or climb.
  3. Familiarity with MS Window software or NxTrend systems.
  4. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions


Level Summary

  1. Five to seven years of related experience in HVAC industry.
  2. Associate’s degree or equivalent experience with Technical/Trade school or equivalent combination of education and experience


Reports To: Regional VP&GM

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