Three Basic Fundamentals Guide Our Business
Customer Service is our PASSION
We will be the BEST IN THE WORLD at distributing HVAC products
Our Major measurement of success is CUSTOMER AND EMPLOYEE SATISFACTION
What this Means for:
We must be recognized as the very best in: Service, Support, and Responsiveness.
Everything we do must be customer driven for the benefit of the customer.
We will hire only the best that already agree with our customer service philosophy
We will recognize them for good customer service
We will train and develop them
We will support them in their efforts to provide superior customer service
Must agree with our basic philosophy and help us achieve it by giving us the same service, support, and responsiveness that we give our customers
We Will Abide by the Five Following Rules:
The Customer is KING.
A GOOD employee is equal in status to a customer.
We will strive to align ourselves with dealers that consistently provide quality workmanship and share our belief in mutual respect between distributor and dealer.
We will hire and retain ONLY those employees who successfully support our vision.
Profit is a result and reward for providing good customer service, not the goal!