Welcome to the Virginia Air Technical Service Support area. Our goal is to provide the best technical service support of any HVAC
distributor in the country. Here you'll find the contact information for our Branch Technical Service Managers, simple forms which
you can complete to assist you in performing a proper start up, to record information needed to report an equipment issue or to aid
in your troubleshooting efforts. Please don't hesitate to call if we can help.
Virginia Air Service & Training Group
Select Your Region
North Carolina Region
Bruce Persinger - Technical Service Manager - Charlotte, NC
Email: brucepersinger@virginiaair.com
704-599-1933 Office 704-577-2869 Cell
Bruce has worked in the HVAC industry for over 30 years, with his first job as a duct system installer for a residential light commercial contractor. He then moved into the wholesale distribution side of the industry where he held various positions including warehouse/parts manager, residential/commercial sales, dealer development and training. Bruce has an extensive background in applications, having trained many contractors over the years on how to use computer software to perform load calculations and duct design.
Most recently Bruce owned and operated a successful HVAC contracting business in West Virginia and is looking forward to serving our North Carolina customers.
Josh has worked in the HVAC industry for 14 years beginning as an installer, then moving into both service and sales. His experience with residential and light commercial equipment will prove an excellent addition the VA Air service support team. Josh is a certified instructor and CFC administrator and has worked with Rockingham Community College in their HVAC program, teaching fundamental curriculum to first year students. Josh, along with his wife and two sons resides in Eden, NC and looks forward to assisting all VA Air customers with their service and training needs.
Tri-State Region
Chris Howells - Technical Service Manager - Brecksville, OH
Email: chrishowells@virginiaair.com
440-717-2170 Office 330-410-6869 Cell
Chris' HVAC career started with helping his grandfather service and install HVAC systems on his summer vacations from grade school.
Now with 14 years of experience serving as a senior technician, installer, salesperson, operations manager and owner/operator he is excited to bring his passion in the HVAC industry to Virginia Air.
Chris has served as a HVAC instructor for a vocational school's 600 hour adult education program for 5 years and enjoys training on utilizing proper installation procedures and troubleshooting techniques.
Chris holds a NATE certification in gas heating and is also ICE certified in gas heating, a/c, heat pumps, oil heat and air distribution.
Chris and his wife, Sue, have 3 boys; Connor (8), Dylan (6) and Brayden (2). Chris is a huge sports fan and enjoys playing and watching basketball and football.
He provides technical support and training for the Pittsburgh, PA and Cleveland, OH territories.
Mike Beiler - Technical Service Manager - Columbus, OH
Email: mikebeiler@virginiaair.com
614-262-1129 Office 614-506-5560 Cell
Mike has been in the HVAC industry for over 20 years, with a focus on installation, sales and service of residential and light commercial products. He owned a successful contracting business for the past seven years, focusing primarily on residential-light commercial sales and service. He also has an extensive background in geothermal design, service and installation.
Mike, along with his wife and two sons, lives west of Columbus Ohio and looks forward to providing all Virginia Air customers with the highest level of service and training support possible.
Virginia Region
Alan Dukes - Technical Service Manager - Richmond, VA
Email: alandukes@virginiaair.com
804-379-1610 Office 804-640-4090 Cell
A Richmond area native, Alan has over 24 years of HVAC industry experience. Starting with a manufacturer as a delivery driver, he
worked his way up through the ranks to the parts counter, shop repair, and technical service manager. He last position was as manager
of a parts supply store in North Carolina. He also has a background in contracting as owner/operator of an HVAC installation and
service company catering to residential light commercial customers.
He enjoys the distribution side of the HVAC business and in particular the chance to help contractors improve the skills of their
technicians. He provides technical support and training for the Richmond and Fredericksburg territories.
Don Stanley - Technical Service Manager - Chesapeake, VA
Email: donstanley@virginiaair.com
757-436-2939 Office 757-309-7741 Cell
Don has spent 28 years in the HVAC industry working in residential, light commercial, and commercial service. Starting in 1980 as a service technician, he worked his way up to service manager where his responsibilities included scheduling and supervising the repair and preventive maintenance of HVAC systems. Don also worked as an operations manager, where he oversaw the day to day operations of a family owned HVAC company.
Most recently Don partnered with a colleague specializing in residential/light commercial service and replacement. Don specializes in control wiring and feels his troubleshooting will be an asset to our customer base. Don is very excited to join Virginia Air and looks forward to providing technical assistance to our customers.
Open Position - Technical Service Manager - Roanoke, VA / Nitro, WV
Email:
The TSM position supporting our Roanoke, VA / Nitro, WV branch(es) is currently open.
Please contact any of our other TSM's for support.
Jack Bartell - Director, Service & Training
Email: jackbartell@virginiaair.com
804-608-3610 Office 405-664-2075 Cell
Jack has been in the HVAC industry for over 35 years, working in service, sales and training. He came to Virginia Air in July of
2006 from York International where he had been working since 1990. His last position with York was Manager of Training.
He's an active member of the Refrigeration Service Engineers Society, where he is a frequent speaker and contributor to the RSES
journal. Jack has developed and conducted HVAC industry related training seminars all over the world. He currently sits on an
ACCA committee to review and rewrite Manual N and also sits on the NATE technical review committee.
