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1) IN-STOCK GUARANTEES
All residential units are guaranteed to be in-stock. Residential units are categorized as 5-tons or smaller, single-phase, York equipment. Substitutions of equal or better product are allowed at the same price as matching equipment. If unit is asked for the same-day and not available until the following day a 5% discount will be given. Anything after 1 day availability will be given a 10% discount. Applies only to individual pieces of equipment, not the entire order.
What it means: No more hassles and delays waiting for equipment. You and your customer are happy. If we don't have the product locally we will get it for you full freight allowed. You get the product at a discount and we pay the freight.
2) SAME DAY DELIVERY
Any equipment ordered by 9:30 A.M. will be delivered within a 25-mile radius same-day, free of charge. All equipment ordered by 3:30 p.m. for out of town shipments will be loaded the same day.
What it means: Tight work schedules can be met. Get those jobs that no one else can do because it needs to be done immediately. Get your crews out early the next morning instead of keeping them waiting for morning deliveries. Better productivity, better customer service, better profitability for the dealer.
3) D.O.A. UNITS
Even with today's stringent quality standards, a very small percentage of units will inevitably malfunction. For our factory trained Freedom and Patriot level dealers, any residential product that is "dead on arrival" will be immediately replaced per our DOA procedure. Or replace malfunctioning components and York will pay the labor.
What it means: No more upset customers. No more embarrassing start-up situations. This policy allows our qualified dealers to remove true DOA units before they cause continual service problems down the road. Click here for details.
4) NO QUESTIONS ASKED NEW AND UNUSED RETURN POLICY
Any residential purchase made from Virginia Air will be accepted for return if it is still in new and unused condition, no questions asked.
What it means: No more back-room obsolete inventories. If you order it and don't need it, just return it, "no questions asked." No hassle, just credit. We'll even pick it up.
5) NEXT-DAY PARTS
Any residential system bought from Virginia Air from the present date will be covered under this plan. Any part can be shipped next-day air at no extra cost, directly to you if it is not in stock.
What it means: Many of today's HVAC companies rely heavily on the service portion of their business. Better parts availability means better service and minimizes customer downtime. Happier customers leads to more customers which leads to a more successful business.
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6) DAILY WARRANTY PROCESSING
Warranties will be processed within one-day of submittal via our new on-line warranty claim service.
What it means: Your credit is not held up for sixty days while both distributor and manufacturer process it in some ancient credit system. They are playing with your money. The sooner it gets back into your pocket the better. Your credit will show in your account the next day and on your next statement.
7) PHONE POLICY
Count on us to provide a knowledgeable individual at the end of the phone when you call us for service. No voice mail or computer answering service menu to pick from. We will have someone answer our calls and chances are that someone can help you no matter what the need. We are also so dedicated to this personal phone service that we guarantee to answer the phone within 3 rings or we will pay you the customer $100 for the inconvenience.
What it means: No frustrations. You will not be frustrated because the phone rings forever; you will not be frustrated because you are put on hold forever; and you will not be frustrated by not receiving an answer to your problem.
 8) QUALITY PERSONNEL
Virginia Air strives to hire, train, and retain the best staff in the industry. We want to have the friendliest most helpful staff to assist our customers.
What it means: You will have a better day! As a result of our people being both helpful and friendly you will have a pleasant experience, get on with your business without delay, and feel better than you did before you called.
9) PERSONALIZED TRAINING
We have a list of already designed programs and can customize others to fit your personal needs.
What it means: We will come to you or you can come to us. Either way we will personalize / customize training to meet your specific needs. A well trained technician reduces call backs; provides better service; and as a result contributes more profit.
10) TECHNICAL SUPPORT
No other distributor in the country provides a higher level of commitment to meeting the technical needs of dealers. Our factory trained, NATE certified staff of service managers have the expertise and field experience needed to support technicians by phone, or if needed, on the jobsite.
Please contact customerservice@virginiaair.com if you have any questions.
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